Echo911 will request detailed information to provide the most comprehensive service and response to your needs. Given the range of verticals and industries we cover, any requested information is vital. This ensures we connect you with the best contact within Echo911 to assist with your queries and gain a thorough understanding of your needs to properly assist you.

Echo911's headquarters are in Huntsville, Alabama, with two consolidated dispatch centers: one in the Huntsville Metro Area and one in the Birmingham Metro Area. While our physical presence is limited to Alabama, our products and services are available globally in over 110 countries. Our dispatching services are offered across all 50 United States.

The answer to "Do I get my own private dispatch channel?" depends on various factors. Echo911 offers multiple levels and types of dispatch services. Primarily, it depends on the type of business or agency you are connected to.

For government-run public safety agencies, most will have their own secure dispatch channel. However, some may use a regional metro channel shared by multiple agencies in one geographic area.

For private businesses (such as Special Police, Company Police, Security, Transportation, etc.), it depends on the level of service requested and contractual agreements. Some agencies may opt to save money by using a shared dispatcher program, where dispatch services are fractional across multiple agencies. Others may choose to pay for dedicated dispatchers and private dispatch channels.

All these options are decided during the setup process with Echo911, where multiple options and price points are provided to choose from during the sales and onboarding process.